Refund Policy

1. Introduction

This Refund Policy explains when and how you can request a refund for your CVNio subscription and related services. Our goal is to provide a fair and transparent refund process while maintaining a sustainable business that continues to develop and improve our resume template services and AI assistant features.

This Refund Policy is part of our Terms of Service. By subscribing to our Services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

Your eligibility for a refund depends on the time elapsed since the purchase.

2.1 Premium Subscription

For our Premium subscription at $14.99 per month, we offer a 7-day money-back guarantee if you are not satisfied with our Services. To be eligible for a refund:

• You must request the refund within 7 days of your initial paid subscription charge (after the free trial period)
• You must provide feedback on why our Services did not meet your expectations

2.2 Free Trial Conversions

If you signed up for our 7-day free trial that converted to a paid subscription:

• You are eligible for a refund within 3 days of the first charge if you forgot to cancel during the trial period
• We send reminder emails before the trial converts to a paid subscription
• It is your responsibility to cancel before the trial period ends if you do not wish to continue with the paid subscription

3. Refund Process

If you are eligible for a refund, here's how to request one:

3.1 Refund Processing Time

After your refund is approved:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution
• PayPal refunds typically take 3-5 business days
• Other payment methods may vary in processing time

3.2 Refund Amount

Approved refunds will be for the full amount of your purchase, minus any applicable fees or discounts:

• For full refunds, you will receive the exact amount you paid
• For prorated refunds (if applicable), we will calculate the unused portion of your subscription
• Any promotional discounts or credits applied to your purchase will be deducted from the refund amount

4. Non-Refundable Items

The following items and situations are generally not eligible for refunds:

4.1 Expired Refund Periods

Requests made after the eligibility periods specified in Section 2 are not eligible for refunds unless special circumstances apply (see Section 6).

4.2 Account Violations

Accounts that have violated our Terms of Service, including:

• Sharing account credentials with others
• Attempting to reverse engineer or scrape our templates
• Using our Services for unauthorized commercial purposes
• Any fraudulent activity

4.3 Subscription Renewals

Automatic subscription renewals after the first billing cycle are generally not refundable unless:

• You request the refund within 3 days of the renewal date
• You can demonstrate that you attempted to cancel before the renewal date but experienced technical issues

5. Subscription Cancellation

You can cancel your subscription at any time to prevent future charges. Cancellation is separate from requesting a refund.

5.1 How to Cancel Your Subscription

To cancel your subscription:

1. Log in to your CVNio account
2. Go to "Account Settings" or "Subscription Settings"
3. Select "Manage Subscription"
4. Click on "Cancel Subscription"
5. Follow the prompts to confirm cancellation

5.2 Effect of Cancellation

When you cancel your subscription:

• You will not be charged for future billing cycles
• You will continue to have access to our Services until the end of your current billing period
• After your billing period ends, your access to premium features will expire
• Your saved resumes and data will remain accessible in accordance with our data retention policies
• You can resubscribe at any time, but any special promotional pricing may no longer be available

5.3 Cancellation Deadlines

To avoid being charged for the next billing cycle, you must cancel at least 24 hours before your renewal date. Cancellations made less than 24 hours before renewal may not take effect until after the next billing cycle.

6. Special Circumstances

We understand that exceptional situations may arise. In the following cases, we may consider refunds outside our standard policy:

6.1 Technical Issues

If you experience persistent technical issues that prevent you from using our Services, despite reasonable troubleshooting efforts by our support team, you may be eligible for a refund outside the standard timeframes. To qualify:

• You must report the issues to our support team within 7 days of encountering them
• You must cooperate with our support team's troubleshooting efforts
• The issues must be verified by our technical team as preventing core functionality

6.2 Incorrect or Duplicate Charges

If you were charged incorrectly or charged multiple times for the same subscription, you may request a refund within 30 days of the charge date. We will investigate and refund any erroneous charges.

6.3 Service Outages

If our Services experience significant downtime (more than 24 consecutive hours), we may offer partial refunds or subscription extensions as compensation. Eligibility will be determined on a case-by-case basis.

6.4 Prorated Refunds

For subscriptions that are past the standard refund period, we may, at our sole discretion, offer prorated refunds in exceptional circumstances such as:

• Medical emergencies that prevent you from using our Services for an extended period
• Unexpected financial hardship
• Extended service outages or technical issues

Prorated refunds are calculated based on the unused portion of your subscription period, minus a processing fee of $10.

7. Payment Disputes

We encourage you to contact us directly before initiating a payment dispute or chargeback with your payment provider. Filing a dispute without first attempting to resolve the issue with us may result in:

• Account suspension or termination
• Ineligibility for future subscriptions or services
• Additional fees or penalties

If you believe you've been charged incorrectly, please contact our support team at support@cvnio.com to resolve the issue before initiating a dispute with your financial institution.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will notify users of material changes via email or through a notification on our website.

The date at the top of this policy indicates when it was last updated. By continuing to use our Services after any changes to this Refund Policy, you accept and agree to the updated policy.

9. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

CVNio Inc.
Email: refunds@cvnio.com
Support: support@cvnio.com
Address: 30 N Gould St, Sheridan, WY 82801, USA

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET).